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Which Monitoring Report Do I Use for X? (Part 1)
Finally got a chance to revisit Monitoring Reports this week. I’ve wanted to write about these for a while. They’re a huge help when it comes to technical support – and today we’ll give some examples...
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Which Monitoring Report Do I Use for X? (Part 2)
Continuing from last week! Before I give a few more examples of using Monitoring Reports in Lync/Skype4B support, let me answer a reader question. This reader emailed me last week after he’d checked...
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Response Group Ghosts: How to Banish Deleted Lync Users from Response Groups
I’ve spent as much time as I can this past week responding to reader questions. Still more to research though! Today I wanted to blog about a curious problem one reader (I’ll call him “Tim”) ran into...
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How to Create a Custom Monitoring Report in Skype for Business (and Lync Server)
In August I promised a post on creating custom Monitoring Reports. Here are the previous Monitoring Server posts, for reference: “Which Monitoring Report Should I Use for X?” (Part 1) “Which Monitoring...
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Skype for Business on iOS: New Client is Good, Not Perfect
Last week, we got a new version of Skype for Business for iOS. This replaces the Lync 2013 app for iPhones and iPads. I first got the heads-up from Guy Bachar’s “Just a Lync Guy” blog, when he posted...
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iPhone Can’t Verify Your Lync/Skype for Business Certificate? How to Resolve
Time for more Lync/Skype4B troubleshooting! We had a customer call in the other day. He had an older iPhone (4S, iOS 8) and still used Lync Mobile for iOS. Now, it worked fine when he was on the go...
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The Top 7 Reasons to Move from Lync Server to Skype for Business
The end of the year creeps up on us. When it does, I like to look through my list of collected blog post ideas, and see which I should tackle before 2016. I realized there’s one question I haven’t...
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Lync Doesn’t Like a Recreated Active Directory User? How to Fix It
A reader sent in a Lync Server/Active Directory support request the other day. I responded, but they solved it without much input from us (a credit to their fast troubleshooting skills!). Afterward, we...
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Hardware Review: Polycom RealPresence Trio 8800 (Part 2)
“It makes audio conferencing a visual experience.” That’s what my colleague Stephen had to say when I asked him about the RealPresence Trio. He, along with the rest of the Lync/Skype4B team, spent some...
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Can You Turn Off Skype for Business New Message Alerts?
The other day, a reader commented with this question. “Is there an option in Skype4B to have it set up where your chat does NOT blink or pop up on your screen? I would like just an icon on my taskbar,...
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